FAQs

1. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Diners Club, Discover, Maestro, UnionPay), as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna.

2. Are prices inclusive of VAT?
Yes, all prices are displayed in GBP (£) and include applicable VAT.

3. How much is shipping?
Standard shipping is £3.49 for orders under £49.99. Orders over £49.99 qualify for free shipping.

4. When will my order ship?
 Orders are processed as soon as payment clears and typically ship within 0-1 business days. (As per our Shipping policy)

5. Can I cancel or change my order?
Yes—contact us ASAP via WhatsApp or email. If the order hasn’t shipped, we can cancel or update it then. Once dispatched, you’ll need to follow our Returns policy.

6. What’s your returns and refunds policy?
See our Refund Policy page. Generally, damaged items reported are fully refunded or replaced. Non-damaged items returned within 30 days may qualify for a refund.

7. Do you offer exchanges?
Yes—exchanges are available. If you need a different item, please return the original (if eligible) and place a new order. 

8. How long until I receive my refund?
We process refunds within 10 business days of receipt. Refunds are issued to the original payment method; credit card refunds may take a maximum of 10 business days depending on your bank but never exceed over 10 business days. 

9. Do you ship internationally?
Currently, we ship within the UK. 

10. How can I contact customer support?
 Support is available 24/7 on our website. Also you can WhatsApp/phone at +44 7482 012299 or email at support@dista‑carts.com. We're located at 43 Epsom Road, Leicester, LE4 5DB, United Kingdom